It is with an experience of 25 years of work specialized in the precious materials that our jewels are conceived. This in order to bring you an optimal quality in the conception of the produced pieces. However, the precious jewels remain delicate objects which require a particular attention. If you notice a problem with your jewelry, do not hesitate to place it safely in its case and contact us as soon as possible. We offer a one year warranty for potential manufacturing defects. Deformations due to hanging, stretching, accident or normal wear and tear are not included in the warranty. Beyond that, we will assist you in the repair of your jewel according to the situation encountered.


We invite you to contact us if you have any questions regarding the maintenance of your jewelry and if you wish to have it checked in our workshop in order to give it the attention it needs for a long life. Any Alice Magnin jewel that has not been found to be defective by us, or that has been repaired or reworked in another workshop, will not be covered by our warranty.


All parcels from countries outside the European Community sent for repair or return must be clearly labeled and announced as RETURN or REPAIR in order not to incur customs fees. In the event that customs charges are applied, the package will either be refused or the customs charges will be deducted from the refund.